Your cart is currently empty!
Quick Answers
Have Questions?
How may I obtain a quote for cleaning services for my residence?
We offer online booking, allowing you to receive an instant quote for our cleaning services.
Is gratuity already included in the cleaning cost?
No, the cleaning cost does not include gratuity or tips.
Am I expected to tip my cleaning crew?
While our cleaning team certainly values and appreciates any gratuity as recognition of a job well done, it is not required.
Are there discounts available for recurring or regular cleaning services?
Yes, we provide discounts for services scheduled on a weekly, biweekly, or triweekly basis.
At what point during the appointment scheduling process will my credit card be charged?
Your credit card will be charged only when our cleaning crew arrives and performs a brief walkthrough of your home. This walkthrough is conducted to verify that the size and condition of your residence align with the details provided in your online order. After the charge is processed, a receipt will be promptly emailed to you for your records. Please be aware that to verify the validity of your payment method, a temporary hold for the cleaning amount will be placed on your card the evening before your scheduled appointment. It’s important to note that this hold is not a charge and typically expires within 24 hours.
What forms of Payment do you accept?
All Credit/Debit Cards are accepted.
What is your refund policy?
Our policy does not include refunds; however, we are committed to ensuring your utmost satisfaction. If you encounter any issues with your cleaning service, please do not hesitate to contact us via phone or email. We will promptly arrange for a team member to revisit and address any concerns, striving to deliver the best cleaning experience possible.
Do you conduct background checks on your cleaning professionals?
Yes, we thoroughly screen and run background checks on all our cleaning technicians to ensure your safety and peace of mind.
Is Cleanvana bonded and insured?
Yes, Cleanvana is bonded and fully insured to provide added protection and confidence in our services.
How can I request a quote for the cleaning of my office or commercial location?
We aim to simplify the process. You have two convenient options: You can reach out to our office directly via phone, or you can complete the quote form available on our commercial cleaning page. Once we receive the necessary details, a Cleanvana representative will get in touch with you within 24 hours to provide you with an initial estimate. If the estimate aligns with your expectations, we will arrange a brief site visit to finalize the quote.
How many cleaning professionals will be assigned to perform the cleaning?
Depending on the size of the residence to be cleaned, we typically assign one or two cleaning technicians to each job.
Are the cleaners able to move or lift furniture and use ladders for accessing hard-to-reach areas?
Unfortunately, due to insurance restrictions, our cleaners are not permitted to move or lift furniture, and the use of ladders for accessing hard-to-reach areas is also restricted.
Have additional questions?
We’re here to help. Let’s talk.